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CAREERS

Join Our Team

Check out our career opportunities

At Onward, we're pioneering a new path for telecommunications - and we're
looking for dedicated individuals to join our team as we work to provide reliable
high-speed Internet for everyone. Explore current career opportunities below.

To learn more or apply for a job, please contact hr@getonward.com.

Summary

We are looking to IMMEDIATELY hire a Customer Service Representative for a
Telecommunications company providing Internet/VoIP for residents and

businesses throughout the local communties.

Compensation

Benefits Offered
401, Dental, Life, Medical, Vision

Employment Type
Full-Time
 

Why Work Here?
"Dynamic Expanding Internet Company - Medical - 401(k) - Great Work
Environment - Great People"

Duties & Responsibilities

  • Assist customers over the phone and through email.

  • Answering questions about services we offer.

  • Scheduling installations and discos.

  • Create a trouble ticket for service experiencing issues.

  • Assist customers in attempting to troubleshoot issues.

  • If needed, schedule a service call for field techs.

  • Monitor orders to ensure full workflow has been completed.

  • Follow up with field techs when installations are not completed.

  • Route calls to appropriate departments.

  • Assist in projects as director by supervisor.

Compensation

  • Excellent communication skills to manage interactions with customers.

  • Good work ethic and able to work independently and with minimum
    supervision.

  • High school diploma, GED.

  • *Intermediate computer skills including Microsoft Office and Internet
    applications

Customer Services Representative

Ready to join the team? Please send all job inquiries to hr@getonward.com.

Onward is an equal opportunity employer and  considers all candidates for
employment regardless of race, color, religion, sex, national origin, citizenship, age, disability, marital status, military or veteran's status (including protected veteran's, as may be required by federal law), sexual orientation, gender identity or any other
category protected by law.

Check Availability