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Residential Battery Backup Policy

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Residential Battery Backup Policy

911 EMERGENCY SERVICE ADVISORY FOR ONWARD VoIP SERVICES

The Federal Communications Commission (“FCC”) requires Voice over Internet Protocol (“VoIP”) providers inform their customers of the potential limitations of 911 service when access is attempted over a VoIP connection compared with traditional 911 service over the public switched telephone network. The FCC also requires VoIP providers to obtain and keep a record of affirmative acknowledgement by every customer using VoIP services confirming that the customer has received and understood this advisory.

As an Onward customer using VoIP services, you acknowledge that you are not utilizing traditional 911 service over the public switched telephone network. VoIP differs in many ways from traditional telephone service. One such difference is that the VoIP service receives power from the onsite equipment and thus is subject to power outages that occur at your residence. The onsite equipment comes with backup battery power, but it is your responsibility to ensure the battery remains charged and you must replace the battery periodically.

The battery provided in the equipment currently has the ability to provide 24-hours of power in the event of an electrical power outage. If the battery is not properly charged, maintained, or used, in the event of an electrical power outage, you will have no telephone service. During the install process, Onward will inform the customer:

  • The proper usage and storage conditions for the backup power source;

  • How the customer may extend the provision of backup power during longer, multi-day outages through devices such as solar chargers, car chargers, or mobile charging stations, and to direct customers to sources of such equipment;

  • Inform the customer backup power self-testing and monitoring instructions;

  • Backup power warranty details, if any.

Onward’s UPS equipment has a 3 year warranty:

https://www.cyberpowersystems.com/product/fttx/dtc36u12v3-g/

https://dl4jz3rbrsfum.cloudfront.net/documents/CyberPower_DS_DTC36U12V.pdf

Subsequent annual disclosures, and disclosures to existing customers, can be done by any means reasonably calculated to reach individual customers, such as within the other annual notice materials already provided by cable operators.  For customers that are typically reached electronically - i.e., via email, an online billing statement, or other digital or electronic means - the disclosure may be done in the same manner.  However, the FCC made clear that notification solely by posting information on a public website and/or within a customer portal is not sufficient, and that electronic communication alone is not sufficient for customers that do not otherwise communicate with the provider through electronic means - for example those who ordered service on the phone or in a physical store and receive a paper bill.

Inyo Networks, Inc., Dba Onward with an office at 10621 Church Street, Suite 100, Rancho Cucamonga, CA 91730 ("Onward"), has adopted the following terms and conditions (“Terms”) for providing the framework to govern customer’s, as named on the Service Agreement(s) (“Customer”), use, purchase and ordering of certain communication services from Onward. Onward and Customer may each be referred to herein as a “Party” and collectively as the “Parties.”

These Terms, along with the Service Agreement(s) (defined below), Acceptable Use Policy, any exhibits, attachments, and any filed tariff(s), comprise the entire agreement between the Parties (“Agreement”) all of which, excluding the individual Service Agreement, may be found at https://www.getonward.com/

Please read these Terms carefully, prior to signing any Service Agreement(s), as Customer’s access and use of Onward’s IPTV television and other video delivery service, Internet service, voice service and other such services as Onward may determine are ancillary to the applicable offering (each a “Service” and collectively the “Services”) is conditioned upon its acceptance of these Terms which attached to and become a part of the Service Agreement(s) executed between Onward and Customer.

Customer's use of the Services shall be deemed acknowledgment that Customer has read and agreed to these Terms and the Acceptable Use Policy. Any user who does not agree to be bound by these terms should immediately stop their use of the Service(s) and notify Onward’s Customer Service to terminate the account.

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